Shipping Policy

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to PURS & PAWS SDN. BHD. (202501030969 – 1632381-T).
“Goods” refers to the items offered for sale on the Service, including pet food, pet bowls, pet clothes, pet toys, pet litter, pet décor, and other related pet products.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to PURS & PAWS SDN. BHD., accessible from https://purspaws.com.my.
“You” means the individual accessing the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

We currently ship within Malaysia only. Orders placed from outside Malaysia will not be processed.

Our shipping coverage includes Peninsular Malaysia, Sabah, and Sarawak. We aim to deliver our products safely and efficiently to customers across all regions.

Shipping Fees

Shipping fees are calculated based on package weight, dimensions, and delivery destination. The total shipping cost will be displayed at checkout before payment.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website or during checkout.

There are no hidden charges or additional handling fees.

Processing & Delivery Time

All orders are processed and shipped within 7 business days from the date of order confirmation.

Once your order has been shipped, you will receive an email notification with tracking information (if applicable), allowing you to track your delivery status.

Please note that delivery times may vary depending on your location and courier performance. Delays may occur during public holidays, peak seasons, or unforeseen logistics issues.

Delivery Methods

We partner with trusted courier and logistics providers to ensure your Goods are delivered safely and on time. Deliveries can be made to residential, commercial, or industrial addresses, provided the details are accurate and complete.

Please ensure that your shipping address and contact details are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delivery Issues & Reattempts

If delivery is unsuccessful due to recipient unavailability, restricted access, or incorrect address, our courier partners may reattempt delivery or contact you directly to arrange an alternative time.

If the Goods are returned to us due to failed delivery attempts, additional shipping fees may apply for re-delivery.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions or concerns regarding shipping, please contact us:

Company: PURS & PAWS SDN. BHD.
Registration No.: 202501030969 (1632381-T)
📧 Email: purs_paws@outlook.com
📞 Phone: 011-2069 8862
🌐 Website: https://purspaws.com.my
🏢 Address: No. 56-A (Tingkat 1), Jalan 4, Pusat Perdagangan Raub, 27600 Raub, Pahang, Malaysia