Terms & Conditions

Definitions

For the purposes of these Terms and Conditions:

  • “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this document) refers to PURS & PAWS SDN. BHD. (202501030969 – 1632381-T).

  • “Goods” refers to the pet-related products offered for sale on the Service, including pet food, pet bowls, pet clothes, pet toys, pet litter, pet décor, and other pet accessories.

  • “Orders” means a request by You to purchase Goods from Us.

  • “Service” refers to PURS & PAWS SDN. BHD., accessible from https://purspaws.com.my.

  • “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acceptance of Terms

By accessing or using our website and purchasing our Goods, You agree to be bound by these Terms and Conditions.
If You disagree with any part of these terms, You must not access the Service or make any purchase from Us.

Orders and Payments

All Orders are subject to availability and acceptance by the Company.
Prices for all Goods are clearly displayed on our website and are subject to change at the Company’s discretion without prior notice.

Payment must be made in full before any Goods are shipped.
We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or illegal transactions are suspected.

Product Information and Availability

We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date. However, errors may occasionally occur.
The Company reserves the right to correct any inaccuracies or omissions at any time without prior notice.

Product availability may be limited, and certain items may be discontinued or temporarily out of stock without prior notification.

Delivery

We aim to deliver all Goods within the estimated timeframe stated at checkout.
However, delivery times are not guaranteed, as delays may occur due to logistics, courier issues, or unforeseen circumstances beyond our control.

Please refer to our Shipping Policy for detailed information on delivery coverage, processing time, and related matters.

Returns, Refunds & Cancellations

Please refer to our Return & Refund Policy and Cancellation Policy for full details regarding eligibility, timeframes, and procedures for returns, refunds, and order cancellations.

Intellectual Property

All content on this website — including text, graphics, logos, product images, and design layouts — is the property of PURS & PAWS SDN. BHD. and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any part of the website or its materials without prior written consent from the Company.

Limitation of Liability

To the fullest extent permitted by law, PURS & PAWS SDN. BHD. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our Service or Goods.

This includes, but is not limited to, damages resulting from product misuse, delivery delays, loss of data, or loss of business opportunities.

User Responsibilities

You agree to use our website only for lawful purposes and in a manner that does not infringe upon or restrict the rights of others.
You must not engage in any activity that may disrupt, damage, or negatively affect the Service or the Company’s reputation.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

You agree that any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Changes to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice.
Any changes will be reflected on this page, and continued use of the Service after such updates constitutes Your acceptance of the new terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Company: PURS & PAWS SDN. BHD.
Registration No.: 202501030969 (1632381-T)
🌐 Website: https://purspaws.com.my
📧 Email: purs_paws@outlook.com
📞 Phone/WhatsApp: 011-2069 8862
🏢 Address: No. 56-A (Tingkat 1), Jalan 4, Pusat Perdagangan Raub, 27600 Raub, Pahang, Malaysia